If you see yourself as a people person, a chat support job may come across easy to you.
Technology has evolved over recent years, and many customers prefer the convenience to solve a problem on-the-go through online chat assistance.
While many of us prefer to contact customer service representatives over the phone, quick and simple queries can be handled immediately through an online chat.
Most online retailers have a small chat button that appears on their site to make it easier for customer concerns to reach out. With the click of the button, their are connected to a chat agent who answers questions of a product from their store.
Online chat jobs offer a basic pay rate of $10-$12 per hour. But this job does not require you to have a qualification to apply. Any previous experience working as a customer service representative comes as an added advantage.
As an online chat agent, you will need to have a sound knowledge about the companies products. In most cases, paid training is provided before you start the job in full swing.
If you prefer non-phone customer service roles, then you may need to give online chat jobs a try.
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Eligibility to become an online chat agent
Online chat jobs are considered one of the best entry-level jobs for beginners looking to start a new online career.
If you are an accurate typist, with an ability to handle 3 chat concurrent chats at a time landing a chat job would be fairly simple.
Work from home chat job – Skills required
Chat jobs are online customer service jobs, where you work from home providing chat assistance to customers of your company or brand. The number one skill to have is to be patient and polite when answering queries while being professional. Here are some other skills to have;
- Good English writing skills
- Fast and accurate at typing
- Ability to handle multiple chat conversations
Online Chat Jobs
Ready to get paid to chat?
Here are 16 online chat jobs that are hiring customer service agents.
At SiteStaff they are looking for a self-disciplined team player. Knowledge of more than one language is an advantage.
The main skills required is the ability to 65-75+ WPM in perfect punctuation, grammar and spelling. Online chat agents need to be able to carry on 3-4 conversations concurrently.
Ability to chat in other languages is also considered a huge benefit. You can email your resume here to be considered for a position with SiteStaff.
ModSquad allows you to work remotely or from one of their locations.
They offer a fun working environment, flexible work hours, 401(k)’s and other medical benefits. They recruit worldwide and also hire moderators, for social media chats and forums.
They have a number of work from home jobs available to a worldwide audience. Concentrix offers customer service roles that are both permanent and temporary.
You can take a look at the Concentrix career page for current job openings. It takes about 7-10 days to process a job application.
Capital Typing offers, instant messaging and online chat services to their clients. Their customer service roles also include email support, foreign language customer support, ticket management and lead generation.
They also offer online data entry jobs, transcription and translation services.
To find the latest job vacancies, you can either take a look at this page or subscribe to their newsletters for all the latest.
If you are friendly thoughtful and able to answer questions on Apple’s products and services, you can apply to be an At Home Advisor.
The work is flexible and you get to work from your home while enjoying enjoy company benefits like product discounts and paid time away.
Training will be provided, so you can learn about their technologies and get familiarised with Apple’s customer approach. This is a guided training with a live instructor through an online program.
At Support.com you get the opportunity to provide technical support for consumers, small businesses, and major US brands. They provide paid training along with a good number of advantages for the work-at-home staff.
Here are some of the employee benefits listed on their website:
- No commute | No dress code
- Paid training
- Non-taxable work-from-home reimbursement for all hourly employees
- Pay for performance bonus program
- Medical, dental, and vision insurance available
- Long term disability insurance available
- Paid life insurance
- Referral bonus program
- Employee Assistance Program
- Tuition reimbursement
- PTO and floating holiday pay
This is more of a technical support role, so it’s best to check their website for any relevant vacancies.
Alorica’s main focus is to provide customer service online, on the phone or through social media. Their clients range from communications, financial services, healthcare, retail and tech companies.
They have thousands of work-at-home agents in 100+ locations across 14 countries around the globe.
You can check out their work at home careers page for any available remote chat jobs.
Needle helps provide online chat assistance to online retailers like Coach and many others.
If you are interested in learning about a brand and help customers with a smooth shopping experience, you can apply to join Needle here. Their application page is called the Advocates registration form. They call their chat agents advocates, as they are the ones advocating for each brand. As a Needle’s chat agent, you will help customers find the right product.
While the other companies on this list pay by the hour, Needle compensates you with points that can be exchanged for products from their store.
The Chat Shop
While they are not currently hiring, its a good place to check for any available chat job opportunities. Check out this page for their recruitment process.
OneSupport offers customer support and technical support with benefits, paid time off and a competitive salary.
They offer both full-time and part-time positions for residents living in Alabama, Arizona, Arkansas, Colorado, Florida, Illinois, Kansas, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin.
Here is their online application form. The hiring process includes an interview via hangout or video conference.
The LiveWorld platform offers a variety of virtual customer care roles. They also provide bonuses health insurance, 401(k) and allow generous time off/vacation.
Arise is a virtual call centre that works on a business to business model and has been around since 1994. This means you are required to create your own business to work with them. At some point in the registration process, you get to create your own mini home office and provide services to their clients.
Arise is one of the most well-known platforms that connects companies to virtual service providers.
They accept applications from the United States, Canada and the UK. The Arise Platform delivers customer support, sales and technical support to Fortune 500 clients.
As an Amazon customer service associate, you will be required to have good typing skills, ability to use laptop/desktop and have excellent communication skills. Understand and address customer issues promptly.
They are the people behind wordpress.com, with a team spread across 71 different countries. Automattic offers remote-jobs such as customer support either by email or online chat.
Fiver is the perfect place for beginner freelancers to extra cash. You can offer services starting from $5. Although chat support jobs are comparatively lesser on this platform, you can also earn money by providing other services like freelance writing or virtual assisting.
This is a virtual assisting platform where you can provide short online services including live chat assistance. Customers might use the live chat option to find information about price comparisons, online bookings or searching for things online.